FAQ + Shipping/ Returns
1. General Questions
What is your return policy?
All sales are final unless product is received damaged. If you have proof of damaged products please send all info to info@joingodgang.com.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
2. Product Questions
What size should I order?
Our regular sized hats fit up to size 7 and 3/4 heads and our XL sizes fit perfect for anyone up to size 8.
Where are your hats made?
We design all styles in the United States, source materials from all over the world, and produce in Bangladesh.
How do I care for this product?
Do not machine wash. Do not put in the dishwasher. Hand wash with cold water and hand soap. Dab with a wet rag to get stains out with soap. Once again. DO NOT PUT IN THE WASHER.
4. Shipping Questions
How long does shipping take?
All orders are processed within 5-8 days of ordering although they usually ship much faster depending on the shipping time selected when checking out.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing info@joingodgang.com